Service Managers University
Module 4 - Maintenance Agreements - Creating Profitable Lifetime Customers
Program Duration: 30 Minutes
Program Description: Maintenance Agreements - Creating Lifetime Profitable Customers
Maintenance Agreements - Creating Profitable Lifetime Customers, focuses on the second business unit in your service department - that is Maintenance Agreements. Maintenance Agreements are the foundation stone for profitable growth in your company and can affect the cash flow for every other department in the company. We will look at what makes up a successful maintenance agreement program, how to price your agreement properly and what the pitfalls are in not focusing on each of these critical areas.