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Module 3 - Service Managers University - Online Course

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Product Description

Service Managers University

Module 3 - Demand Service - Key Performance Indicators

Program Duration: 60 Minutes


Program Description:     Demand Service - Key Performance Indicators


This is where we get into the nitty gritty. Your techs will never miss a goal you don't set for them. You need to put goals in front of them for each of the key areas of performance. Then you need to measure against them goals and track their actual performance.








We will cover five different Key Performance Indicators that you need to track on each of your technicians. You will learn:




  • What each KPI is
  • How to set the goal for your company
  • How to measure each goal   


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